Cancellation policy

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect  a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Order changes 

Hatching Eggs

We collect a 25% deposit to guarantee your place in the order queue, we will notify you of your place in the queue and payment will be due before shipping.

 

Ducklings

We collect a 25% deposit upon your order, and at that time we will notify you of your place in the queue. We will also notify you when your eggs are headed into the incubator and at that time payment will be due in full.